Privacy Notice

This is the privacy notice of Tarnend Ltd., company registration number 10186246. (‘we’, ‘our’, or ‘us’).

Our registered office is at First Floor, Telecom House, 125-135 Preston Road, Brighton BN1 6AF.

Introduction

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Personal data we process

1.          How we obtain personal data

The information we process about you includes information:

·                     you have directly provided to us

·                     that we gather from third party databases and service providers

·                     as a result of monitoring how you use our website or our services

2.          Types of personal data we collect directly

When you use our website, our services or buy from us we ask you to provide personal data. This can be categorised into the following groups:

·                     personal identifiers, such as your first and last names, your title and your date of birth

·                     contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication

·                     records of communication between us including messages sent through our website, email messages and telephone conversations

3.          Types of personal data we collect from third parties

We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer.

The additional information we collect can be categorised as follows:

·                     business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered)

·                     information that confirms your contact information

·                     reviews and feedback about your business on other websites through which you sell your services

4.          Types of personal data we collect from your use of our services

By using our website and our services, we process:

·                     technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system

·                     usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages

·                     transaction information that includes the details of the products services you have bought from us and payments made to us for those services

·                     your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

5.          Our use of aggregated information

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.

For example, we may aggregate usage information to assess whether a feature of our website is useful.

However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.

6.          Special personal data

We do not collect any special personal data about you.

7.          The basis on which we process your information

·                     Information we process because we have a contractual obligation with you in order to provide the agreed products and services

·                     Information we process with your consent when you ask for information about our products and services. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so.

·                     Information we process for the purposes of legitimate interests such as record keeping, improving our services or offering future products or services to you. In processing such information we take into account whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

·                     Information we process because we have a legal obligation or where it is necessary to protect vital interests.

8.          How and when we process your personal data

We use your personal data to facilitate our service provision or potential service provision to you. We do not share or disclose to any third party any of your personal data other than with businesses that provide services to us. This may include, if it is essential for the purposes of our service provision to you, any partners, affiliates or subcontractors who may be included as part of our service provision to you.

9.          Control over your own information

It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.

At any time, you may contact us to request that we provide you with the personal data we hold about you.

10.      Retention period

Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:

·                     to provide you with the services you have requested

·                     to comply with other law, including for the period demanded by our tax authorities

·                     to support a claim or defence in court

11.      Security

·                     Data sent between us is encrypted using Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

·                     Our websites are hosted in the UK and our customer data is stored on Microsoft data centres in the UK.

12.      Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.

They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.

Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.

Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.

The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.

Our intention is to use only cookies which are strictly necessary for the operation of our website. If we wish to use cookies which are not strictly essential we will ask you first whether you wish us to use such cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

13.      Your rights

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

14.      Complaints

Our intention is to manage your data exclusively for the provision of our services to you. If you are not happy with our privacy policy, or if you have any complaint, then you should tell us and we will make every effort to resolve your concerns in good faith.

If you remain dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

15.      Compliance with the law

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

16.      Review of this privacy policy

We shall update this privacy notice from time to time as necessary.